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CX Designed with Humans in Mind

Event Type:

Solent Connect

Date:

Start: 16 July 2020 10AM

End: 16 July 2020 11AM

Summary:

As we adapt to the new normal digital transformation has never been more critical. Whether you’re seeing a massive shift to online orders and queries or are seeking ways to adjust your business model to stay relevant during the quarantine, consider how AI and WFO technology can help your business cope.

Join this webinar and learn how you can improve customers experience whilst increasing employee productivity even when they are working remotely:

  • Simplify operations with an all-in-one omnichannel platform
  • Enable multi-interaction handling by your agents
  • Efficiently distribute interactions and work across all channels
  • Turn raw data into real-time business intelligence and make data driven decisions
  • Empower employees with the tools to manage and measure their performance

Designed with humans in mind, our technology using automation, self-service and AI-driven capabilities support and enhance the agents’ everyday workflow.

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